Refund & Cancellation Policy

MyGymPanel is a subscription software product. The moment you subscribe, your gym immediately gains access to staff seats, member apps, storage, compute, plan generation and support — costs we pay for upfront on your behalf. Issuing refunds after delivery is not viable for us at our current pricing.

To protect this, we make sure you can fully evaluate the product before paying:

• A free plan / trial is available so you can test workflows end-to-end.
• Pricing, features and limits are documented on the pricing page.
• Our team is happy to answer pre-sale questions over email before you upgrade.

You can cancel your paid plan at any time, with no penalty and no questions asked, from Owner Settings → Billing → Cancel Subscription. Cancellation is instant and self-serve — you do not need to contact support.

• Owner account — automatically downgraded to the free tier (if available) or moved to read-only.
• Members & trainers — keep their accounts; access to paid features ends with the cycle.
• Data — retained per our Data & Storage Policy. You can export attendance, invoices, notifications and community logs before the cycle ends.
• Reactivation — you can resubscribe any time; existing data simply lights back up.

We don't wipe your gym the moment a subscription ends. Your data moves through a clearly staged lifecycle so you have every chance to come back, export, or close cleanly. Each stage is automatic and you'll always have access to export tools while data exists.

The only situations where we will issue a refund:

• Duplicate charge — you were billed twice for the same cycle due to a payment-processor error.
• Verified fraudulent charge — your card was used without authorization and you've filed a report.
• Service-wide outage — a sustained outage caused directly by us, lasting beyond what's promised in our SLA. Refund is pro-rated to the affected period.

To raise such a claim, email support@mygympanel.com within 7 days of the charge with your invoice ID and a description of the issue. We typically respond within 3 business days.

If a renewal payment fails (expired card, insufficient funds, bank decline), we'll retry a few times and notify the gym owner by email and in-app. If the payment still doesn't go through after the grace period, the subscription will be paused — your data is preserved as per the Data & Storage Policy, and you can update payment details to reactivate.

• Upgrades take effect immediately. The new amount is charged pro-rated for the remainder of the current cycle.
• Downgrades take effect at the start of the next billing cycle. No partial refund is issued for the price difference of the current cycle.

If we offer a free trial, you will not be charged during the trial period. If you upgrade or convert to a paid plan during or after the trial, this Refund & Cancellation Policy applies in full from the moment payment is processed.

Filing a chargeback or payment dispute without first contacting us is a violation of our Terms of Service. Doing so may result in immediate suspension of the gym account pending resolution. Please email us first — we resolve almost every billing issue within a few days.

This policy is governed by the laws of India and forms part of our Terms of Service. We may update this policy from time to time; the version in force is always the one published at this URL with the "Effective" date above. Material changes will be communicated by email and in-app at least 14 days in advance.